Refund policy

We want you to be completely satisfied with your handcrafted rug from REETA ASSOCIATES. If for any reason you are not, we are here to help.

1. Return Eligibility Criteria
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You must initiate the return within [X DAYS] of receiving your order.

2. Non-Returnable Items
Please note that the following items cannot be returned:
Custom-made or bespoke rugs tailored to specific dimensions or colors.
Items marked as "Final Sale" or purchased during specific clearance events.
Gift cards.

3. Return Process
To initiate a return, please email us at info@reetaassociates.com with your receipt or proof of purchase and photographs of the item. We will provide you with instructions on how and where to send your package.

4. Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [10] days.

5. Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange it for the same item, send us an email at info@reetaassociates.com

6. Return Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item, unless the return is due to a defect or error on our part. Shipping costs are non-refundable. If you are shipping an item over a certain value, you should consider using a trackable shipping service or purchasing shipping insurance.